All clients can take advantage of our policy at any time. Our policy lasts 24 hours. If more than 24 hours have gone by since your purchase, unfortunately, we can’t offer you a refund. Refunds are valid for first purchase only. We do not refund renewals, as we conclude that you are satisfied with your order after grace period ends.
To the item/items in this section we provide refund policy, after confirmation via email. You need to open a cancellation request. After that it's upon our discretion if we provide refunds. It depends on case to case. Usually we will provide partial refund, due to server costs that accrued. We provide full refund only if OS was not installed or server was not interacted in any way.
To complete your return/refund, we require a receipt or proof of purchase or any additional information associated with your order that we might request from you.
Once your refund request is received and inspected (which usually takes 5 business days or more), we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately, sale items or items that were purchased with discounts cannot be refunded.
Currently, we do not offer any sort of exchanges.